Exchange Information

At Micro-Vision Computers, we’re all about finding the perfect solution. In fact, the last customer who tried to return a computer ended up buying a second one (true story).

Our mission is to configure and deliver custom computers tailored to your specific needs and budget. If, for any reason, you’re not satisfied with your computer, we’ll work closely with you to resolve any issues. With access to a wide range of components, we can offer creative solutions to almost any challenge. However, if we’re unable to meet your expectations, we’ll accept a return and issue a refund—provided it’s within 30 days of your invoice date.

Exchange Process

If you encounter an issue, please contact us as soon as possible via phone, email, or through the contact page on our website.

Conditions for Exchange

• The exchange must be approved by Micro-Vision Computers
• The computer must be returned to Micro-Vision Computers within 30 calendar days of purchase.
• It must be securely packed in its original packaging and as directed by Micro-Vision Computers.
• Computers with physical damage or alterations are not eligible for exchange.
• Exchanges depend on the availability of alternative components or systems.

Additional Costs

• Customers are responsible for all shipping and handling fees associated with exchanges.

Please note, this policy applies exclusively to Micro-Vision Computers custom PC’s and does not cover products from other manufacturers.

*This page was updated February 2025