How long does shipping take for a new PC?
We typically ship custom-built computers within 7–10 business days of your order date. Orders placed after business hours, on weekends, or holidays are processed the next business day.
Do you ship to the USA or outside of Canada?
Currently, we ship within Canada only from our website. Four outside of Canada, please contact us to make the request.
I need a higher level of customization than your online configurator provides - do you do custom quotes?
I want to build my own PC. Can you help?
Yes! If you bring in your own components, we can professionally assemble your PC for you. Our service is billed at $140/hr in 15-minute increments.
Please note: We do not offer a warranty on work completed with customer-supplied parts.
Are your systems upgradeable for the future?
Yes. We design all custom builds with scalability in mind. Whether you want to add more storage, upgrade your GPU, or expand your system for growing business needs, our solutions ensure long-term value without starting from scratch.
Do you sell PC components?
Absolutely. We stock a limited selection in-store, and we can order most items from our distributors within 1–2 business days. Components can be shipped directly to your address or delivered to our shop for pickup.
Do you sell PC peripherals?
Yes, we carry a range of peripherals including monitors, keyboards, mice, microphones, audio control devices, and simulation rigs. If we don’t have it in stock, we can usually order it within 1–2 days.
Do you sell PC peripherals?
Yes, we carry a range of peripherals including monitors, keyboards, mice, microphones, audio control devices, and simulation rigs. If we don’t have it in stock, we can usually order it within 1–2 days.
Are you a PC repair shop?
Yes! We provide repairs, upgrades, performance tuning, and expert advice for all Windows-based desktops and laptops. Call us or stop by the shop for service options.
Can you build workstations for demanding professional workloads?
Absolutely. We specialize in high-performance workstations for professionals in:
- Video editing and 3D rendering
- Engineering, CAD, and architecture
- AI, machine learning, and data analysis
- Music production and broadcasting
- Corporate IT deployments
- Media and Entertainment (game dev, virtual production, animation)
- Education and Government
Our custom systems are quiet, reliable, and upgradeable—built to handle today’s workloads and scale with tomorrow’s needs.
Can you build bulk systems for businesses or studios?
Yes, we’ve built everything from multi-unit fleets for production houses to large-scale systems powering LED walls and stadium jumbotrons. We specialize in tailored, high-reliability solutions for enterprise-level projects.
What makes your systems performance-tuned?
Every custom PC we build undergoes a rigorous stress testing to ensure maximum reliability, stability, and cooling efficiency. We don’t just assemble your system—we push it to its limits so it performs flawlessly under real-world conditions, whether you’re rendering 4K video or running 20 virtual machines.
Can you provide custom quotes for unique builds?
Definitely. If you need specialized hardware or configurations beyond what our website offers, contact us for a custom quote. We’ll help design a system to fit your performance, budget, and scalability goals.
Can you help me design a custom workflow-optimized system?
Yes — whether you’re rendering video, doing 3D work, compiling code, or handling large datasets, we’ll work with you to design a system tailored to your application stack. We’ll balance CPU, GPU, memory, storage, and I/O to maximize throughput, minimize bottlenecks, and give you a machine that feels “just right” for your workload.
Do systems come with the operating system and drivers installed?
Yes — every system comes with a highly customized Windows install that removes unnecessary features for a cleaner, faster experience. We also update all drivers and BIOS before shipping. For larger projects, image deployment is available on request.
Can you build systems that comply with corporate / security / regulatory standards?
Yes. If you require specific standards (e.g. secure boot, BIOS lockdown, TPM, encrypted storage, custom firewall configurations, or domain integration), we can build systems to meet those specs so they integrate cleanly into your existing IT or security environment.
Do you offer system validation, benchmarking, and burn-in reports?
Yes. Every system goes through our full build and test process, including validation, benchmarking, and stress testing. If it doesn’t meet our standards, it doesn’t leave the shop.
What happens if a component becomes obsolete or fails after a few years?
Because we design with scalable, upgradeable architectures, in most cases you can replace or upgrade components down the line (e.g. GPU, storage, RAM) without scrapping the whole system. If a component fails, it’ll typically be covered under our warranty (if within the three-year warranty period). Beyond that, we can still advise on repairs or upgrades under lifetime support.
Can your hardware work alongside my existing systems?
Yes. We build custom PCs that are compatible with your current setup and designed with future upgrades in mind. You can add or replace components as your needs change.
What kinds of businesses do you support?
We work with:
- Creative houses (visual effects, animation, video editing)
- Architecture, engineering, design (CAD, BIM, simulation)
- Software development, data science, AI/ML
- Broadcast, audio production, live event control
- Corporate offices needing power users or specialized systems
- Studios or agencies with mixed hardware needs
- Education and government
- Healthcare
Do you assist with hardware lifecycle planning?
Yes, as part of our lifetime support, we help you plan your hardware roadmap: when to refresh, which components will yield the best ROI, and how to phase replacements so your team stays productive.
Can you consult on network, storage, and server integration?
While we focus primarily on desktops and workstations, we can provide consultative advice on how your PCs should tie into your network infrastructure, shared storage (NAS/SAN), and backup solutions to get optimal throughput and reliability.
What industries do you serve?
We primarily support B2B clients who rely on high-performance hardware as a core part of the solutions they deliver to their own customers. Our systems power:
- Creative and production houses (visual effects, animation, video editing)
- Engineering and design firms (CAD, BIM, simulation)
- Software and technology companies (data science, AI/ML, development)
- Broadcast, audio, and live-event control environments
- Corporate IT teams requiring specialized performance systems
If your business depends on reliable, scalable hardware to serve your customers, we’ll design solutions that fit seamlessly into your workflow.
Do you offer a warranty on custom builds?
Yes. All our custom-built PCs come with a standard three-year parts and labour warranty—covering manufacturing defects, hardware failures, and build-related issues. Even after the warranty ends, we’re here with lifetime support for guidance and troubleshooting.
What does your three-year warranty cover?
Our Three-Year Standard Warranty covers parts, labour, and testing on all custom builds. That means peace of mind knowing any hardware defects, manufacturing issues, or build-related problems are fully covered for three years. Even after the warranty expires, you still get lifetime support for advice and troubleshooting.
