Warranty Information

3-Year Parts and Labour Warranty and Lifetime Support

Our 3-Year Standard Warranty ensures peace of mind by covering hardware defects and manufacturing issues for three years from the date of your invoice.

At Micro-Vision Computers, we stand behind the quality of our products and are dedicated to resolving any issues that may arise—whether within or outside the warranty period.

We’re committed to resolving any warranty issues promptly and ensuring your system remains reliable and high-performing.

What Our Warranty Covers:

  • Costs related to defective hardware or manufacturing defects
  • Hardware failures due to normal use
  • Improper hardware functionality
  • Issues resulting from our build or configuration process

What Our Warranty Does Not Cover:

  • Software issues (excluding Windows OS)
  • Damage caused by improper use, unauthorized modifications, or third-party repairs
  • Accidental or liquid damage

How to Make a Claim:

If an issue arises, contact us immediately via phone, email, or the Contact page on our website.

Contact Us

Repair or Replacement Process:

  • Repair: If possible, defective parts will be repaired.
  • Replacement: If repair isn’t feasible, the part will be replaced with a new component.

Shipping and Costs:

Micro-Vision Computers covers shipping costs related to warranty claims. However, we are not responsible for shipping damages during transit.

Warranty Limitations:

The warranty is void if the following occur:

  • Unauthorized modifications or third-party repairs
  • Overclocking beyond manufacturer specifications
  • Physical damage, liquid spills, or improper installation

Here for the Long Haul

Lifetime Support

After your 3-Year Warranty ends, we continue to stand behind your system with Lifetime Support. While repairs and tune-ups outside the warranty are not covered, we’re always available to assist with expert guidance and troubleshooting.

You can reach out to us for:

Upgrade Planning & Compatibility Advice

Thinking about adding more RAM, upgrading your GPU, or expanding storage? We’ll help you choose components that fit your system, workflow, and budget.

Performance & Workflow Optimization

Need help configuring your software or fine-tuning your setup? Our team can offer tailored recommendations based on your specific applications and industry needs.

Troubleshooting Support

If your system isn’t behaving as expected, we’ll help diagnose the issue and point you in the right direction—whether it’s a settings tweak or a recommendation for service.

Direct Access to Our Technicians

Get support from the same knowledgeable team that built and tested your system. No call centers. No guesswork. Just clear, informed assistance when you need it.
Talk to an Expert